Last updated: 18 August 2025
This Privacy Policy explains how FulfillWorks Pty Ltd (ACN 668 447 514) (“we”, “us”, “our”) collects, uses, and discloses your personal information when you visit fulfillworks.com.au (the “Site”), use our services, or communicate with us in any way (collectively, the “Services”).
This policy applies to all information collected through the Site and Services. Please read it carefully. If you have any questions, contact us (see Section 10).
Changes to This Privacy Policy
We may update this Privacy Policy periodically—due to changes in our practices, legal requirements, or operational needs. We’ll post any changes here, update the “Last updated” date, and take any actions necessary under Australian privacy law.
How We Collect and Use Your Personal Information
To provide our Services, we collect personal information about you from multiple sources. We use this data for account management, fulfilling orders, improving our services, and complying with legal obligations.
| Source | Categories of Information |
|---|---|
| Directly from you | Contact details (name, email, phone, billing/shipping addresses); account info; order data; messages you send us. |
| Automatically (Usage Data) | Data about your Site activity, such as IP address, browser/device type, pages visited, and other interactions via cookies and similar technologies. |
| From third parties | Data via service providers (e.g. Shopify integrations, couriers, payment gateways, accounting/inventory platforms) to facilitate your Service experience. |
How We Use Your Personal Information
We use your information to:
- Provide and manage our eCommerce fulfillment and 3PL services, including processing orders, payments, returns, shipping, and account communication.
- Integrate with platforms you use (e.g. Shopify, Amazon, eBay, Xero, QuickBooks) to sync inventory, order, and financial data.
- Analyze and improve our Services and overall user experience.
- Communicate with you—order updates, customer support, newsletters.
- Detect and prevent fraud or security breaches.
- Comply with legal or regulatory requirements.
Cookies & Tracking Technologies
Like many websites, our Site uses cookies, pixels, and similar tools to:
- Run and improve the Site and Services.
- Remember your preferences and site activity.
- Help analyze traffic and usage patterns.
- Facilitate tracking for marketing and analytics purposes.
You can disable cookies via your browser, though this may affect the Site’s functionality. We also honour the Global Privacy Control signal to opt out of tracking or targeted advertising when detected.
Disclosure of Personal Information
We may disclose your information to:
- Service providers assisting with IT, fulfillment, shipping, customer support, analytics, or cloud storage.
- Marketing partners or affiliates for promotional purposes.
- Any parties you explicitly authorise—in connection with shipping, social logins, or other integrations.
- Affiliates or subsidiaries, where needed for business operations.
- Third parties in connection with business changes (e.g., mergers, acquisitions), to comply with legal obligations, or to protect rights and safety.
Personal information is never sold or rented.
International Data Transfers
Some of our providers or tools may operate internationally. When your data is transferred outside Australia, we ensure it is handled in line with the Privacy Act and applicable Australian Privacy Principles (APPs).
Access & Correction
You have the right to request access to your personal data or to ask for corrections if the data is inaccurate, outdated, or incomplete. To do this, please contact us as described below.
Complaints
If you believe we have breached the Privacy Act or APPs, please contact us. We’ll investigate and respond promptly. If unresolved, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Whether you’re scaling your eCommerce brand or exploring 3PL solutions, we’re here to support your growth.
10 Dingley Avenue,
Dandenong VIC 3175
24B Princess Hwy,
Doveton VIC 3177
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